Accessibility Statement


This accessibility statement applies to the Local Councillor website ( The website is managed by the Improvement Service.


The Improvement Service is committed to making this website easy and convenient to use by people of all abilities and disabilities.


We are working to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Visitors to the website should be able to:


  • Change the colour of body text, background colours and contrast by changing the preferences in your browser
  • Change the size of the text using the resize option in your browser
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader
  • Understand the content easily


AbilityNet has advice on making your device easier to use if you have a disability.


Reporting accessibility problems with this website


We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us at

We will consider your request and get back to you as soon as possible.


Enforcement procedure


The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Technical information about this website’s accessibility


The Improvement Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below:


  • Some text has poor colour contrast
  • The text will not reflow in a single column when you change the size of the browser window
  • You cannot modify the line height or spacing of text
  • Some older PDF documents are not fully accessible to screen reader software (see section below)
  • You cannot skip to the main content when using a screen reader
  • Some older videos don’t have captions
  • Some of the third party applications used on the site (Twitter feed, social media share buttons) are not accessible and are outwith our control.


We are currently working on addressing all these accessibility issues.


PDFs and other documents


Our site contains many publications which are available to download. Most of these documents are in PDF or Word format. Where these are not currently accessible, we will endeavour to fix them or replace them with accessible HTML pages by September 2020.


The accessibility regulations don't require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.


Any new PDFs or Word documents we publish will meet accessibility standards.


Text size


The text size for this site can be changed using your browser. Follow the advice below for your chosen browser:


  • Internet Explorer: select the ‘View’ menu, then ‘Text size’;
  • Firefox: select the ‘View’ menu, then ‘Zoom’ or ‘Zoom text only’;
  • Safari: select the ‘View’ menu, then ‘Make text bigger’ or ‘Make text smaller’;
  • Opera: select the ‘View’ menu, then ‘Zoom’;
  • Chrome: select the ‘More settings’ menu, then under ‘Appearance’ use the arrows next to ‘Page zoom’.


Preparation of this accessibility statement


This statement was prepared on 30 September 2020.


This website was last tested on 30 September 2020.


Accessibility testing was carried out using WAVE, HTML codesniffer and other third party tools.

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